COVID-19 Related

  • To our customers, your health and safety is what matters most to us. We know you’ll have questions about how coronavirus may affect your orders so we’ve answered some of them below. If you have any further questions, please contact us.

  • Is it safe to receive packages?

    - Yes, receiving packages is safe.

    According to the CDC, the new coronavirus cannot be transmitted through goods manufactured in any country reporting COVID-19 cases. “In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”

    Even still, as shipping and handling could include interactions or exchanges with delivery carriers, we recommend playing it safe. After receiving your package, make sure to dispose of all packaging and materials after opening. As always, make sure to wash your hands (for at least 20 seconds with soap and water) after handling any packages.

  • Will there be shipping delays? Will there be delays in customs?

    - We’re actively monitoring this situation as things change on the day-to-day across all major U.S. couriers as well as the majority of international carriers—which are currently operating as normal with slight delays.

    Expect delays on a case-by-case basis regarding where you’re located. Make sure to stay updated with your courier and be continuously communicative with our customer support team throughout the shipping process.

    As this is a difficult time for everyone, it’s important to remember patience and kindness as unforeseen circumstances disrupt our everyday expectations.

    Please remember: if anything does go wrong and your package is a true no-show, we’ve got your back. Every purchase you make on ByThem is protected by our 100% money-back guarantee.

  • - Can I change the address my packages are delivered to after I have placed my order, as I’m no longer going to be in the city I was planning to be in?

    - Please contact our Customer Services team at We will endeavour to do all we can to help you update your order.