RETURN POLICY

 You can return any item purchased on Bythem within 30 days of the delivery date. Here’s how:

1- Contact us on email at support@bythem.la.

2- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

3- Send the package to the provided shipping address with USPS

4- Email at support@bythem.la a tracking number so we can track your return.

* Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

* Due to security reasons and to avoid fraud, orders over $100 do not qualify for refunds, only for exchanges.

* Once your package reaches the warehouse in Panama, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

* Sometimes Bythem offers free shipping. Even in those cases, we still have to pay DHL Express so they send your package from Panama to your shipping address. If you wish to return 1 or more products from your order, a shipping cost of $12 USD must be deducted from the amount to refund. Shipping is only free, if you buy, and keep all the items.

 

EXCHANGES

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 30 days of delivery date.  

Contact us at support@bythem.la, with the subject “Exchange”. Let us know the replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order. 

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only.

 

Date last updated: 06/02/2020