You can return any item purchased on Bythem within 30 days of the delivery date. Here’s how:

1- Contact us via email at info@bythem.la. We will give you the return address that is closest to you.

2- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

3- Send the package to the provided address with USPS. 

4- Email info@bythem.la a tracking number so we can track your return.

* Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

* Bythem does not offer pre-paid shipping labels. You MUST pay to return the items directly to any shipping company you prefer.

* Due to security reasons and to avoid fraud, orders over $100 do not qualify for refunds, only for exchanges.

* Once your package reaches the warehouse in Panama, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

* Sometimes Bythem offers free shipping. Even in those cases, we still have to pay DHL Express so they send your package from Panama to your shipping address. If you wish to return 1 or more products from your order, a shipping cost of $12 USD must be deducted from the amount to refund. Shipping is only free, if you buy, and keep all the items.

 

EXCHANGES

You can exchange any item purchased on Bythem within 30 days of the delivery date. Here’s how:

1- Contact us via email at info@bythem.la and let us know you are going to exchange a product. We will give you the return address that is closest to you.

2- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept it.

3- Send the package to the provided address with USPS.

4- Email info@bythem.la a tracking number so we can track your return.

5- Once the package is delivered to our warehouse, we'll send you a new package with FedEx Express. We'll pay for that new shipment, no you.

* Bythem does not offer pre-paid shipping labels. You MUST pay to return the items directly to any shipping company you prefer.

* Once your package reaches the warehouse in Panama, please allow 3 to 7 business days (depending on peak times) for your exchange to be processed.

 

Date last updated: 01/02/2022